PRIVACY POLICY

Effective Date: 11 August 2026

Global Mission Hospital & Research Institute (“Global Mission Hospital”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or interact with our website:

globalmissionhospitals.com

It also explains your rights and choices regarding information that you provide to us.

For the purposes of applicable Indian data-protection law, Global Mission Hospital acts as the organisation responsible for the personal information processed through its Website and related services.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Our Website;

• Appointment and enquiry forms;

• Contact forms;

• Doctor appointment requests;

• Communication with the Hospital through digital channels;

• Website cookies and analytics technologies;

• Health-awareness and informational interactions; and

• Other online services provided through the Website.

This Policy may also apply to information voluntarily provided by you in connection with services initiated through the Website, subject to the Hospital's applicable patient-information and medical-record policies.

2. Information We May Collect

Depending on how you interact with the Website, we may collect the following categories of information.

2.1 Personal Information

This may include:

• Full name;

• Mobile or telephone number;

• Email address;

• Address or location information where voluntarily provided;

• Age or date of birth where required;

• Gender where relevant;

• Information provided in appointment or enquiry forms; and

• Other information voluntarily submitted by you.

2.2 Health-Related Information

Where voluntarily provided by you for the purpose of obtaining healthcare-related assistance or arranging an appointment, information may include:

• General health concerns;

• Symptoms or reason for consultation;

• Medical history;

• Relevant diagnostic information;

• Treatment-related information; and

• Other health information you choose to provide.

You should provide only information that is necessary and appropriate for the purpose for which you are contacting the Hospital.

2.3 Technical and Website Information

When you access the Website, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Approximate location information;

• Date and time of access;

• Pages visited;

• Referring website;

• Website usage information; and

• Other technical information required for security, analytics and Website operation.

3. Cookies and Analytics

Our Website may use cookies and similar technologies to:

• Operate essential Website functions;

• Improve Website performance;

• Understand how visitors use the Website;

• Improve user experience;

• Monitor Website security; and

• Measure the effectiveness of Website and communication activities.

Some cookies may be provided by third-party analytics or technology providers.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

4. How We Use Your Information

We may use the information collected from you for legitimate healthcare, administrative, operational and communication purposes, including:

• Responding to enquiries;

• Processing appointment requests;

• Confirming or rescheduling appointments;

• Connecting patients with the appropriate department or healthcare professional;

• Providing information about hospital services;

• Communicating appointment reminders;

• Responding to requests or feedback;

• Providing patient support;

• Maintaining appropriate administrative records;

• Improving Website functionality and user experience;

• Improving hospital services and operations;

• Conducting internal analysis and reporting;

• Maintaining Website security;

• Preventing fraud, misuse and security incidents;

• Meeting legal and regulatory obligations; and

• Communicating relevant hospital information, subject to applicable law and your preferences.

5. Communications

If you provide your contact information, we may contact you through appropriate communication channels, including:

• Telephone;

• SMS;

• Email;

• WhatsApp; or

• Other digital communication channels.

Such communications may relate to:

• Appointment confirmations;

• Appointment reminders;

• Enquiries;

• Hospital services;

• Healthcare-related administrative information;

• Service updates; and

• Other communications permitted by applicable law.

Where consent is required for promotional or marketing communications, such communications will be sent in accordance with applicable law and your consent or preferences.

6. Consent

Where required by applicable law, we will obtain your consent before collecting or processing personal information for the relevant purpose.

By voluntarily submitting information through an appointment or enquiry form, you acknowledge that the information may be used to respond to your request and facilitate the requested service.

You may withdraw consent where applicable. However, withdrawal of consent may not affect processing that is required or permitted by law, necessary to provide healthcare services, or required for legitimate administrative, regulatory or record-keeping purposes.

7. Information Relating to Minors

Where personal information relating to a minor is submitted through the Website, it should be provided by or with the involvement of the minor's parent, lawful guardian or other person authorised under applicable law.

We may take reasonable steps to verify such authority where necessary.

8. Sharing of Personal Information

We do not sell or rent your personal information.

Information may be shared where reasonably necessary with:

• Doctors and authorised healthcare professionals;

• Hospital employees and authorised personnel;

• Diagnostic and healthcare service providers;

• IT, hosting and technical service providers;

• Communication and messaging service providers;

• Analytics and technology providers;

• Professional advisers and service providers who are subject to appropriate confidentiality obligations;

• Government authorities, regulators, courts or law-enforcement agencies where required by law; or

• Other parties where disclosure is authorised or required under applicable law.

Information will be shared only to the extent reasonably necessary for the relevant purpose.

9. Third-Party Services

Our Website may use third-party services such as:

• Website hosting providers;

• Analytics platforms;

• Communication platforms;

• WhatsApp or similar messaging services;

• Maps and location services;

• Social-media platforms; and

• Other technology or service providers.

These third parties may process information according to their own privacy policies and terms.

Global Mission Hospital does not control the privacy practices of third-party platforms.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

Depending on the nature of the information and the systems involved, security measures may include:

• Access controls;

• Password protection;

• Secure authentication;

• Encryption where appropriate;

• Secure data transmission;

• Monitoring and security controls;

• Backups;

• Restricted access to authorised personnel; and

• Appropriate technical and organisational safeguards.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You should therefore exercise appropriate caution when submitting information online.

11. Medical and Health Information

Health information is treated with appropriate confidentiality and security.

Where health information is submitted through the Website, it may be used for purposes such as:

• Appointment coordination;

• Responding to healthcare enquiries;

• Connecting you with relevant healthcare professionals;

• Providing healthcare-related administrative assistance; and

• Other purposes permitted or required by applicable law.

The Website should not be considered a replacement for the Hospital's formal medical-record systems.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for the period required by applicable law, regulatory requirements, medical-record requirements, contractual obligations, dispute resolution or legitimate operational purposes.

Medical records may be retained for periods prescribed by applicable healthcare and regulatory requirements.

Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable policies and legal requirements.

13. Your Rights

Subject to applicable law and relevant limitations, you may have rights relating to your personal information, including the right to:

• Request access to personal information held about you;

• Request correction of inaccurate or incomplete information;

• Withdraw consent where processing is based on consent;

• Request deletion or erasure where legally applicable;

• Raise a grievance regarding the processing of your personal information; and

• Exercise other rights available under applicable data-protection law.

Certain requests may be subject to legal, medical-record, regulatory or other legitimate restrictions.

14. Data Protection and Applicable Law

We seek to process personal information in accordance with applicable Indian laws and regulations relating to privacy and data protection, including the Digital Personal Data Protection Act, 2023, to the extent applicable, together with other applicable laws, rules and regulatory requirements.

Where applicable laws or regulations prescribe specific requirements for healthcare records, those requirements will continue to apply.

15. Data Transfers

Personal information may be processed by authorised service providers or technology partners as necessary to provide Website or healthcare-related services.

Where information is processed or transferred outside India, such processing will be undertaken subject to applicable Indian law and regulatory requirements.

16. Children's Privacy

Our Website is not intended to independently collect personal information from children without appropriate parental or lawful guardian involvement where such involvement is required by law.

If you believe that personal information relating to a child has been submitted improperly, please contact us so that the matter can be reviewed and appropriate action can be taken.

17. Links to External Websites

Our Website may contain links to external websites or platforms.

We are not responsible for the privacy practices, content, security or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our Website or services;

• Changes in applicable law;

• Changes in technology;

• Changes in data-processing practices; or

• Other operational requirements.

The updated Privacy Policy will be published on this Website with a revised effective date.

We encourage users to review this page periodically.

19. Grievance and Privacy Contact

If you have questions, concerns, complaints or requests regarding this Privacy Policy or the processing of your personal information, you may contact us at:

Global Mission Hospital & Research Institute
12, Sivaganga Road,
Karaikudi – 630 001,
Tamil Nadu, India.

Grievance Officer : Mr Senthil Kumar

Phone: +91 7708 453 535

Email: info@globalmissionhospitals.com

For privacy-related requests, please clearly mention “Privacy Request” in the subject of your communication.

We will review and respond to legitimate privacy requests in accordance with applicable law.

Last Updated: 11 August 2026

By using this Website or voluntarily submitting personal information through its forms and communication channels, you acknowledge that you have read this Privacy Policy.